Privacy Policy

Privacy Policy

Last updated: December 2024

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide directly to us, such as when you:

  • Contact us through our website or email
  • Subscribe to our newsletter or educational content
  • Use our consulting services
  • Subscribe to our SaaS products
  • Enroll in our educational programs
  • Create an account on our platforms

1.2 Information We Collect Automatically

  • Usage data and analytics
  • IP addresses and device information
  • Cookies and similar tracking technologies
  • Log files and system information

1.3 Information from Third Parties

  • Social media profiles (when you connect accounts)
  • Business information from public sources
  • Referral information from partners

2. How We Use Your Information

2.1 Service Delivery

We use the information we collect to:

  • Provide, maintain, and improve our consulting services
  • Deliver and support our SaaS products
  • Provide educational content and training programs
  • Process payments and manage subscriptions
  • Respond to your comments and questions

2.2 Communication

  • Send you technical updates and security alerts
  • Provide customer support and service notifications
  • Send marketing communications (with your consent)
  • Share educational content and industry insights

2.3 Analytics and Improvement

  • Monitor and analyze trends and usage
  • Improve our services and user experience
  • Conduct research and development
  • Ensure security and prevent fraud
  • Comply with applicable laws and regulations
  • Protect our rights and interests
  • Respond to legal requests and court orders

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings.

6. Third-Party Services

We may use third-party services for analytics and other purposes. These services have their own privacy policies.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

8. International Data Transfers

8.1 Global Operations

As an international company serving customers worldwide, we may transfer your personal information to countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8.2 Data Processing Locations

Your data may be processed in Indonesia (our headquarters) and other countries where we operate or use service providers.

9. GDPR Compliance (EU Customers)

We process personal data based on:

  • Consent: When you explicitly consent to data processing
  • Contract: To fulfill our contractual obligations
  • Legitimate Interest: For business operations and service improvement
  • Legal Obligation: To comply with applicable laws

9.2 Your Rights Under GDPR

If you are in the EU, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Restriction: Request limitation of processing
  • Withdraw Consent: Withdraw consent at any time

9.3 Data Protection Officer

Our Data Protection Officer can be contacted at robby.ardison@hotmail.com

10. CCPA Compliance (California Residents)

10.1 Your Rights Under CCPA

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Know whether we sell or disclose personal information
  • Say no to the sale of personal information
  • Access your personal information
  • Request deletion of personal information
  • Equal service and price

10.2 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

11. Data Retention

11.1 Retention Periods

We retain your personal information for:

  • Account Information: Until account closure + 3 years
  • Service Data: Duration of service + 7 years (for legal compliance)
  • Marketing Data: Until consent withdrawal + 1 year
  • Analytics Data: 2 years from collection

11.2 Deletion

We will delete your personal information when:

  • You request deletion
  • The retention period expires
  • The data is no longer necessary for the original purpose
  • Legal obligations no longer require retention

12. Your Rights (General)

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Data portability
  • Withdraw consent
  • Lodge complaints with supervisory authorities

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Sending email notifications to registered users
  • Updating the “Last updated” date

14. Contact Us

If you have any questions about this privacy policy or want to exercise your rights, please contact us at:

Email: robby.ardison@hotmail.com Data Protection Officer: robby.ardison@hotmail.com

Response Time: We will respond to your requests within 30 days (or as required by applicable law).